Legal
Privacy Policy
Last updated: May 2025
Our commitment to your privacy
Vertex Core Tide Nexus takes data protection seriously. This policy explains what personal information may be collected when you use this website, how it is used, and what choices you have. We aim to collect only what is necessary and to handle it with care.
This policy applies to all visitors and users of the Vertex Core Tide Nexus website. If you have questions about how your data is handled, please reach out via our contact page.
1. What data we collect
- —Name and email address submitted through our contact form
- —Subject line and message content from enquiry submissions
- —Any additional information you choose to include in correspondence
- —Pages visited, time spent, and navigation paths (analytics)
- —General device type and browser information
- —Approximate geographic region (country/region level)
- —Referral source (how you found our site)
- —Contact form data: processed on the basis of your explicit request for a response
- —Analytics and advertising data: processed only with your cookie consent
- —Essential site data: processed on the basis of legitimate interest to operate the website
2. How we use your data
Information submitted through the contact form is used solely to respond to your message and, where relevant, to coordinate a consultation or service session.
Anonymised analytics data helps us understand which content is most useful, identify technical issues, and refine navigation over time.
Where advertising cookies are enabled, data may be shared with advertising networks to measure campaign effectiveness. We do not sell personal data.
We may use third-party analytics and advertising platforms (such as Google Analytics). These services have their own privacy policies. We only share data with third parties to the extent permitted by your cookie consent choices.
3. How long we keep your data
Contact form submissions are retained for as long as necessary to handle your enquiry and any follow-up correspondence. Once a matter is resolved and no further contact is expected, data is deleted within a reasonable period.
Analytics and advertising data retained by third-party platforms is governed by their respective retention policies. You can request deletion at any time — see the section below on your rights.
4. How we protect your data
We take reasonable technical and organisational measures to protect any personal data in our care — including secure communication channels and limited internal access.
In the event of a data breach that poses a risk to your rights, we will notify affected individuals promptly and in accordance with applicable regulations.
5. Your rights
You may request confirmation of whether we hold data about you and receive a copy of that data.
If any information we hold is inaccurate, you may ask us to correct it.
You may request that we delete personal data we hold about you, subject to any legal obligations to retain it.
You may object to certain types of processing, including direct marketing or profiling.
Where applicable, you can request a structured, machine-readable copy of data you have provided.
To exercise any of these rights, please use our contact page. We will respond within a reasonable timeframe and no later than required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- —Avoid filling out contact forms, account registrations, or any data-submitting features.
- —Disable cookies through your browser settings (see our Cookie Policy for more details).
- —Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review it periodically.
Retention and storage of personal information
Vertex Core Tide Nexus retains personal information only for the period required to fulfil the original purpose for which it was collected, or as required by Japanese law (Act on the Protection of Personal Information, APPI Article 19). For most contact-form submissions and consultation records, our retention period is up to 36 months from your last interaction; transactional records (e.g., invoices, refunds) are retained for the seven-year period mandated by Japanese tax law. After the retention period elapses, data is securely deleted or anonymised in line with our internal records-management policy. You may request earlier deletion at any time using the contact details below — we will action verified requests within 30 calendar days unless legally required to retain the information.
International transfers and cross-border safeguards
While Vertex Core Tide Nexus operates from Japan and stores most data on infrastructure located within the Japanese jurisdiction, certain processors used for hosting, email delivery and aggregated analytics may be located in the European Union, the United Kingdom or the United States. Where personal information is transferred outside Japan, transfers are made under safeguards required by APPI Article 28 — namely (i) the destination jurisdiction recognises an equivalent personal-information-protection framework, or (ii) the processor is contractually bound to standards substantially equivalent to APPI, or (iii) you have provided explicit informed consent at the point of collection. A list of sub-processors currently engaged is available on request.
Children's privacy and accessibility
Our services are not directed to children under sixteen (16). We do not knowingly collect personal information from minors and we apply additional verification when an account or enquiry appears to originate from a person below the age of consent. If you become aware that a child has provided us with personal information, please contact us using the channels below and we will delete the records promptly. We design our forms and consent flows to meet Japanese web-accessibility expectations (JIS X 8341-3) wherever practical; if you encounter an accessibility barrier preventing you from exercising your rights, please tell us and we will provide an alternative channel.
Contact — personal-information protection manager
Vertex Core Tide Nexus — Personal Information Protection Manager
Address: 〒812-0013 Fukuoka, Fukuoka City, Hakata Ward, Hakataekihigashi,
Phone: +81 92-441-5837
Email: info@vertexcoretidenexus.com
For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.